SSI Privacy Policy

Social Sentinel, Inc., (“SSI”) has created this Privacy Policy (“Privacy Policy”) to demonstrate its commitment to fully disclosing the information collection and use practices applicable to the website (the “Site”).  This Privacy Policy only covers information collected by SSI through your use of the Site or the Social Sentinel™ solutions, which include SSI’s social media monitoring platform and white label mobile safety app (collectively, the “Services”). We are not responsible for any third party information that you may access while using the Services, including publicly available social media information made available by third party social media services. e For policies applicable to third-party information that you may access while using the Services, see the privacy policies of such third parties.

This Privacy Policy is being provided to users and customers of the Services for information purposes only and is not intended to and shall not be construed to give any third party any interest or rights (including, any third party beneficiary rights) with respect to or in connection with any representation or provision contained herein or contemplated hereby.

By accessing the Services, you signify your acceptance of the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please cease using the Services, including the Site, immediately.

1. Types of Information and Method of Collection

Sections 1 through 5 of this Privacy Policy apply to information collected from or about you through your use of the Services (“User Information”). Sections 1 through 5 of this Privacy Policy DO NOT apply to information that is publicly available from third party social media services (“Publicly Available Social Media Information”). SSI’s policies and procedures regarding the use of Publicly Available Social Media Information are set forth in Section 6 below.

Collection of User Information

  • By Browsing. As you browse the Site the Internet protocol (IP) address of your computer, “cookies” (described below) and other standard tracking data SSI uses to evaluate Site traffic and usage patterns are collected. Such information is aggregated with tracking data from all Site visitors. If you only browse this Site you are not required to identify yourself or provide any personally identifiable information. For purposes of this Privacy Policy, the term “Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains.

  • By User’s Voluntary Submission. When using any feature of the Services that allows for unilateral or multilateral communication between yourself and SSI or other users of the Services, you may choose to provide other User Information, including Personally Identifiable information. If you publicly post Personally Identifiable Information anywhere on the Site, it will be available to third parties and you may receive unsolicited messages from those parties. SSI has no obligation to ensure the security or confidentiality of any information you choose to make publicly available through the Site that allows for unilateral or multilateral communication between yourself and other users of the Services. Also, SSI cannot ensure that parties who have access to such information will respect your privacy. Please exercise caution when deciding to publicly disclose Personally Identifiable Information.

The Site uses a feature of your browser to set “cookies” on your computer. Cookies are small packets of information sent by the Site through your browser to your computer. These cookies can be deleted or modified through your browser Internet settings. If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser’s settings. You may modify your browser preferences to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject cookies you may not be able to utilize fully all of the Site’s features and information.

We do not track our users across third party websites and thus do not respond to Do Not Track (“DNT”) signals. However, some third party websites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, certain website browsers may allow you to set the DNT signal on your browser so that third parties know you do not want to be tracked.

Information on Children

SSI does not knowingly collect any information from children under the age of 13.  The Services are intended for use by persons to access information related to public security. If SSI learns that it has Personally Identifiable Information on a child under the age of 13, SSI will delete that information from its systems where reasonably possible. SSI encourages parents and guardians to monitor children’s online device usage. Parental control protections, such as mobile device hardware, software or filtering services, are commercially available to limit the access to material that is harmful to minors.

2. How Information Collected is Used

Subject to any terms of use that govern ownership and use of information collected by and through the Services, User Information is owned solely by SSI. User Information collected by and through this Site may be used by SSI, its divisions, subsidiaries, and affiliates, or other entities that are involved in the operation of this Site for SSI’s purposes.
SSI may use User Information collected and provided, individually or in an aggregate form, as follows:

  • to contact you about the Services;

  • to compare and otherwise use data entered by users for any purpose including consulting, research and marketing;

  • to evaluate products and services SSI or third parties could offer to you;

  • to monitor or improve use of the Services;

  • to monitor compliance with SSI’s Terms of Use Agreement of the Site;

  • to provide special offers to you from SSI and/or its affiliates and subsidiaries and other third parties; and

  • to send you promotional material on behalf of SSI and/or its affiliates and subsidiaries and other third parties.

3. With Whom Information is Shared

At times, we may share User Information with third parties for various purposes. While SSI will seek to require those third parties to follow appropriate privacy policies and security measures, SSI does not bear responsibility for any actions or policies of third parties. The following outlines the ways in which User Information may be shared with others:

User Data: We may share User Information that is not Personally Identifiable Information, for any purpose. However, SSI will not, without your prior permission, share such information in a form that allows other members or third parties to link it to any Personally Identifiable Information.

Promotional Offers: Our third party partners and sponsors may contact you with special offers or promotional material. We are not responsible for the privacy practices of third parties, and you should review the privacy practices of such third parties prior to providing any of your Personally Identifiable Information to them. If you do not want to receive special offers or promotional materials from SSI or third parties you may contact SSI by using the contact information provided in Section 7 below.

Aggregate Information: We may share User Information in aggregate form, such as general demographics and Site usage statistics, with third party advertisers, sponsors or other organizations. We do not share specific demographic information.

Business Transfers: The Site, SSI and/or a subsidiary or division of SSI may be sold along with its assets, or other transactions may occur, in which your non-Personally Identifiable Information (i.e., information that is not Personally Identifiable Information) is one of the business assets transferred. In such a case, your User Information may be one of the business assets we transfer.

Legal Process: SSI reserves the right to disclose User Information , including your non-Personally Identifiable Information, as required by law and when SSI believes that such disclosure is necessary to protect SSI’s rights and/or comply with a judicial proceeding, subpoena, court order or other legal process served on SSI. The disclosure of this information may be without notice to you.

4. Security and Encryption

While there is no such thing as “perfect security” for mobile device enabled Internet, SSI takes commercially reasonable precautions to protect User Information. Our security policies are reviewed periodically and revised as required. It is important to remember that whatever you transmit or disclose online can be collected and used by others or unlawfully intercepted by third parties. No data transmission over the Internet can be 100% secure.

5. Third Party Links, Websites, and Cookies

Our Site may contain external links to third party websites. We have no control over, and are not responsible for, the content of, or information gathered by these other websites. Any Personally Identifiable Information collected by such third parties is subject to such third parties’ privacy policy. Companies that advertise on the Site do not have access to Personally Identifiable Information that you do not post using any feature of the Site that allows for unilateral or multilateral communication between yourself and other users of the Site. Those advertisers may set their own cookies on your mobile device and access those cookies if you allow them to do so. Third parties’ use of cookies is subject to their own privacy policies.

6. Use of Publicly Available Social Media Information

This Section 6 applies to Publicly Available Social Media Information that you may access from the Services as part of SSI’s SOCIAL SENTINEL™ social media monitoring platform.

SSI has no intention of, nor the capability to, gather private information of users that is not publicly available from the social media services they use. In general, the Services enable SSI’s customers to monitor and assess the analyzed results of aggregated social media streams originating from a specific geographic location or including specific keywords, hashtags or other data fields for potential threats to security, public safety, harm, self-harm or acts of violence. These results will be shared with SSI’s customers to allow those customers to conduct assessments of potential harm, self-harm and acts of violence, and determine what further steps should be taken, if any, to address such concerns. SSI may also share these results response to a valid law enforcement request or legal process, to protect SSI’s rights and property or those of third parties, or as otherwise permitted or required by law.

Social media data feeds are provided to SSI by social media services and third-party data aggregators. These third-party data aggregators obtain their feeds from the online services of social media companies. The algorithms SSI applies to Publicly Available Social Media Information do not attempt to, and indeed cannot, discern any Personally Identifiable Information that is not already included in the data feeds SSI receives from social media services and third-party data aggregators. SSI’s algorithms do not attempt to locate content from a given account that was posted prior to the date on which SSI received content that was flagged by SSI algorithms for review by SSI’s customers.

7. Notification of Changes

SSI reserves the right, at any time, to add to, change, update or modify this Privacy Policy simply by posting such change, update or modification on the Site and updating the “Last Modified” date at the top of this page. Any such change, update or modification will be effective immediately upon availability on the Site. If at any point SSI decides in the future to collect and use Personally Identifiable Information, we may notify you by way of an e-mail or some other means. Your continued use of the Site shall constitute your acceptance of such revised Privacy Policy. Since this Privacy Policy may change from time to time, you should review it periodically before you provide any additional Personally Identifiable Information anywhere on the Site.

8. SSI Contact Information

If you have questions regarding this Privacy Policy, please email us or contact us by mail or telephone:, 800-628-0158; 128 Lakeside Avenue, Suite 302, Burlington, Vermont 05401-4939.